May I know why my sincere and honest posts were removed from this thread back in 2014?
While I never did recover my lost funds, my experience with SpeakOut Wireless and my susequent follow-up has contributed to the implementation of the 7-day grace period which has probably now saved many SO customers a bit of unnecessary financial grief. I believe SpeakOut's customer service has returned to what it once was, prior to my bad experience (but honest/truthful experience, 'chimpanzee' - keep in mind that I renewed my minutes via voucher/phone-in, back then).
Thank you.