I've been a SpeakOut customer for years and I'm generally pretty happy with the service. Today, NOT SO MUCH! >:(
I read this in bold blue letters on the FiGO page and happily trundled off to buy a new phone...."Already an existing SpeakOut customer with an active SIM? Just remove your full size SIM from your existing phone and insert it into your new FiGO Virtual phone! No need to call customer care!"
Before I bought I asked the clerk if it would take a full size SIM and he said "yes". (I wanted a full size compatible phone so I have the option of returning it and going back to my old phone if the new handset isn't for me.)
This is incorrect and the website is incorrect - The FiGO is a micro SIM.
Now I'm stuck with a phone I can't use and SpeakOut refuses to refund the $100 airtime voucher. Although they did admit the web page was wrong and apologized. Their workaround? I should go buy a micro SIM and transfer all the contacts manually.
Really, really unprofessional.